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BT Open Doors to Centre of Excellence

We are currently recruiting Customer Service Advisers (Full & Part-Time) on behalf BT, as they open the doors to a new, world class Contact Centre in Accrington.

We are inviting individuals with previous customer service or sales experience to attend a Recruitment Open Day on Friday 16th November. This is an excellent opportunity to tour their superbly designed facility at The Globe Centre, find out more about the role and, most importantly, undertake an initial assessment for these highly sought after roles. We will be running sessions in the morning (10.30am), afternoon (2.30pm) and early evening (5.30pm), each lasting approximately 1 – 1.5 hours.

If you would like the opportunity to be involved in this exciting new Centre, call Nicki Brace on 01905 746520 or email a copy of your CV to


BT has created something very special at their new Contact Centre in Accrington.

We have now been working with the Communications and Media giant for three months to recruit for their newly revamped site at the Globe Centre, where they are looking to build customer service centre of excellence. After much investment, imaginative design input and a desire to create an enviable working environment, the new site opened its high tech, sliding doors last week. The working environment is airy, spacious and light, with well planned break out and leisure areas (equipped with BT Vision and gaming), as well as a welcoming and well stocked “bistro”.

I am also pleased to report that recruitment is progressing to plan. A highly motivated group of Front Line Mangers have been waiting to welcome the first recruits (for whom they have been given direct responsibility for recruiting) in to training – their time has come. The five week, world class training programmes are packed with new Advisers eager to put the promises of a customer service excellence in to action.

The atmosphere at this site is going to be a very special – with a management team committed to making the most of a first class working environment, industry leading training and team of Advisors selected for their customer service skills and desire to offer BT customers the best possible contact experience.

BT have created something special in Accrington, and at a sister site in West Bromwich, that local people want to be part of. Our work at Talent Match is not finished, as we are now looking for the right calibre of individuals to join training programmes into the New Year. If you would like to find out more about becoming an Adviser, go to

“December is a short month” – At 31 days, it’s actually one of the longest. With the way Christmas falls this year, however, most would agree that we probably only have 15 (or maybe 16) working days to get any real business conducted. Throw in a few Christmas parties (the fallout and recovery days), employees taking annual leave to do a bit of shopping and a general feeling of seasonal chilling out AND it really is a very short month.

At the same time, everyone is looking for a good start to the next calendar year and anticipating the need to get off to a flyer. Whilst I’m not advocating a Scrooge like work ethic in the build up to Christmas – instead of writing off much of December – Advent presents a world of opportunity, as a new door opens every day.

It’s our first Christmas at Talent Match and, whilst we intend to enjoy the festivities, we know that it will be a busy period for us. Many of our clients are planning intakes for the New Year and, very wisely, are getting this process underway in the weeks building up to the festive season. If you need new employees in your business during the first few weeks of the New Year – don’t sit and wait.

Now is definitely the time to get that process underway. The Talent Match Elves (look out for out upcoming online Christmas Card) are ready to help. We work with our clients to ensure they meet their demanding targets and genuinely share the buden. Hopefully allowing them time for a few mince pies and the odd schooner of Sherry.

If you need Agents or Advisors, in any discipline, now or into the New Year, get in touch.

Also keep an eye out for details of our Advent calendar competition – details will be published very shortly.

Where’s Wally (or Waldo in the States) has certainly become a phenomenon since the first book was published 24 years ago. People just love searching for the little guy in his red and white hooped outfit. Over 100M books have been sold worldwide and, with MGM announcing that it will be making “Where’s Wally – The Movie”, the pursuit of Wally is only set to hot up further.

Talent Match are “Real-life” Wally finding experts – We are out there searching for the right person, amongst the many who aren’t, every day. We enjoy the search. We are used to spotting talent and have the tools at out finger tips to make it happen – it’s a bit like giving someone scouring the pages of a Where’s Wally book a grid reference and a magnifying glass. Okay, as with recruitment, many people find Where’s Wally frustrating and hugely time-consuming. Imagine a scenario, therefore, where you are given a stack of Where’s Wally books and are told you must sit there, on your own and find a Wally on every page within a limited time frame. This is a situation that many corporate resourcers face when they are asked to find (recruit) the right individual, to a tight time-frame, with limited resources and budget.

That’s where Talent Match’s expertise comes in – we are able to alleviate the frustration, as we utilise the latest on- line tools, market knowledge and recruitment techniques to find that 1 in 100 or even 1 in 1000 that clients are looking for. All within a low cost model, that saves time and allow our clients to better utilise their resources elsewhere.

Not everyone enjoys the search, but we do – So if the cap fits……..

By the way – if you have tried to spot Wally by enlarging the picture in this blog, he is the blurred figure sat at the table in the top left of the picture.

Just about everyone at Talent-Match (and our sister company Cactus Search) enjoy the phenomenon that is The Inbetweeners.

We had an application last week from a William McKenzie – This lead to some thought about what if it had been Will (Inbetweener) Mckenzie and which of the lads might be best suited to life in a call centre environment, after they leave school.

Well here’s how we see it:


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OMG! Has the intellectual capacity, but would almost certainly go off at a tangent and bore the pants off any customer.  Customer Service is not his thing –  just the thought of a Yodaesque “Feisty one you are” style response to an already irate customer, fills me with horror. His diplomacy and awareness (as exhibited during the front seat of the rollercoaster incident at Thorpe Park), is perpetually on display for all to see.  If we had to find him a job Personal Injury is the way to go – he  has inflicted enough damage with a frisbee in the past.

Simon –

Episode 1 top quotes

Potentially the best Call Centre material – well-mannered, articulate (unless in the presence of Carli) and reliable (ish). He is prone to the odd SICKY, however, and he needs to watch out for wardrobe malfunctions in the office. Definitely one for the Customer Service team – perhaps on the Fiat Cinquecento account rather than “hanging out” with the Speedo team.


Episode 5 picture 4

Any conversation with Neil would be entertaining and he would certainly be endearing. Above all – he is the one of the four boys most likely to get a RESULT. So we are putting him in telesales – probably selling fishing equipment or something to do with robotics.  Watch this one at the Christmas party, however, he is prone to be a little self-indulgent on the dance floor and, if you have any ladies called Timms in the office, tell them to steer well clear.

Jay “Call Centre” Friend

the inbetweeners episode 3 season 2 Will's Birthday French Exchange

Telesales ? – No chance, is prone to extreme exageration and overselling. Customer Service ? – Ouch! Collections – involves numbers.  So it has to be….. Correspondence.  He knows his way around a laptop – he’s found all sorts of interesting sites. Perhaps dealing with queries from briefcase owning, bus users would be his forte or maybe something to do with motorbikes.

There is a clear candidate for Call Centre Manager at any company these guys work for:

Okay! So maybe none of the Inbetweeners are the perfect Call Centre Agents. There are a lot of good candidates out there looking for roles in this growing industry and, as the Inbetweeners of today become the job seekers of tomorrow – in a tough market – competition is set to get fiercer.

Now might be the time to look at the excellent career opportunities on offer – the are a range of roles and industries to suit MOST personality types.

TALENT MATCH are specialists in Call Centre recruitment; so if you already have experience and are looking for a step up or seeking are your first call centre role, get in touch with us.

So, months in preparation and the day finally comes….the Talent Match launch. By using the word “launch”, I visualise some sort of extravaganza –  lights and fireworks.

The reality was a little different; some Champers (well Cava in plastic cups), some sandwiches (delicious sandwiches, I might add), followed by a fancy mini pasty (by fancy I mean nice and, by mini, I mean I ate 4 – so I’m justifying it). Ok, so not the lights or fireworks (not even a party popper), but certainly a great day for us.

For the last few months, Talent Match has evolved from a fantastic idea into a budding new business, excelling even in its infancy. Three days in and we are already recruiting and placing the right people, into the right roles, at the right level, for the right price.  A flat fee that reduces with volume, you can’t argue with that.

We were born out of an idea to fill a void in the marketplace. There are high street agencies, specialist agencies and job boards out there – it seemed as if the market was covered – but that wasn’t the experience of the clients we spoke to.

As an online candidate attraction and selection business, Talent Match brings the best of all of these together in a single, simple package.  The best part? –  It works. If it doesn’t, you get a credit to use again straight away or anytime within the next 12 months.

We always knew this would work!  Contact centres are changing, as is recruitment – our specialist, online solution for frontline staff embraces that change. What we didn’t know was quite how quickly it would take off.  We’ve already made our first placements with several more candidates booked in for interview before the end of the week.

The response has been brilliant and it looks like some good times ahead. I wonder how soon my colleague will get annoyed with me saying “This time next year Rodney, we’ll be Millionaires”. Note to self; find colleague called Rodney.


Talent Match

Obviously in the process of setting up our new recruitment business, Talent Match, we’ve done a lot of thinking about the way the recruitment landscape has changed in the last few years.

It’s particularly clear in the contact centre industry, which has experienced enormous growth alongside that of the 24/7 consumer – a product of the online revolution. Contact centres themselves have had to adapt, moving away from just being “call centres” to become multi-channel hubs that use an enormous range of ways to communicate with their customers.

Our sister company is a key player in the contact centre industry, and they’ve survived the global recession and the growth of new recruitment channels like social media by rolling with the punches, and learning to adapt to the 21st century recruitment world.

That’s part of the reason we’re here, after all – we’ve identified a gap in the market that offers an alternative to traditional agency recruitment, whilst maintaining the high quality service that our sister company provides so well.

The growth of social media, and online recruitment itself, is a really interesting phenomenon, with traditional print advertising and paper CVs falling by the wayside in the online revolution. We really do believe it’s the future of recruitment, and that it will continue to evolve.

Even job boards themselves are struggling against the pressures of social media – and with LinkedIn being the most obvious (but often poorly used) place for social recruitment, it’s clear to see that there’s a demand. However, we think Facebook and Twitter still have a lot to offer, and with LinkedIn they’ll form the “Big Three” of our social media sites.

Showing you understand the business beyond the length of a status update, is also important – and it’s for that reason that we’re using blogs, as well as traditional methods, to really communicate with both our candidates and clients.

So, that’s how we’re adapting – and as the recruitment world continues to change, we’re committed to developing a constantly evolving service that combines our specialist knowledge with a low-cost strategy. It’s the “survival of the fittest” – and we’re definitely fighting fit!

Hi! We’re the Talent Match team, and this is our very first blog post!

We’re a new business, and while we’re still ironing out the details in time for our launch on July 11th, we wanted to start blogging from the beginning, to show the really social side of our business.

So… Here are our thoughts on setting up a new business!

  • Setting up this company has been an exciting, challenging journey – but fortunately we’ve got a real passion for what we do, and we really hope that it fills a gap in the contact centre market in a way that nobody else is really doing yet.
  • We’ve seen how rewarding it can be to see a design come together, with the logo and website design having been finalised last week – it was thrilling!
  • It’s amazing how much support we’ve had initially from potential clients we’ve tentatively approached. It’s definitely encouraging to see a positive response to our ideas about recruitment!

We’ll be revealing more about the business over the next six weeks – but we really are convinced it’s going to revolutionise the way people recruit front-line staff for contact centres… So watch this space!

Talent Match on Twitter

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