So, with nearly 4 months of fantastic business under our belt now, we thought it time for a re-cap of just what Talent Match can offer you and your business.

Let’s cut to the chase here – Talent Match are here to save you time and money, without compromising on quality. We all know how precious these things are both to an individual and an organisation, so what’s stopping you taking a look to see how we can help in these areas?

First of all (and most importantly for some of you) is the fact that Talent Match offer you a service that is considerably less expensive then the traditional recruiting routes you may be using. What’s that I hear you say? “If something is cheaper it usually means that quality will be compromised on.” Wrong! Here at Talent Match we pride ourselves on our experience and expertise in contact centre recruitment, meaning that your shortlist will include only the best agent and advisor level candidates for your contact centre.

Not only do we have the expertise, but our online advertising, extensive screening and shortlisting process further guarantees the quality of candidates that you will receive through our easy to use, fully interactive, shortlist manager.

We employ a whole host of general and specialist job boards to ensure we attract the right candidates. On top of this we are utilising the growing world of social media to attract good candidates. We will also personally search job boards for those top notch candidates who we think are the best match to your role.

Once we’ve got our response, we then begin to filter all our applicants to ensure the right people are put through to you. This process is not a simple “yes” or “no” though. We begin by looking at specific information on each CV to ascertain the suitability of the candidate for your role. We not only look at a candidates education and training but also at how many roles a candidate has had and how long they have held each position for. We will also note down any gaps in employment, not to draw any conclusions, but to make sure we reference this when we speak to a candidate over the phone.

At the end of this initial filtering process, we will be left with two lists of candidates we think are worth speaking to. The first are those who have the right experience to match your company’s requirements, the second are those who may not be an exact match, but have some interesting details on there CV that we wish to discuss further.

We now begin our telephone interview process. This interview can be specific to your company’s own procedure, or we can use our own general telephone interview that covers the most important issues. Not only does this telephone interview save you a lot of time at your end, but it also allows us to further filter our candidates. Those who seem excellent on paper might not necessarily be up to scratch over the phone. If this is the case we move on to the second group of candidates. These are often the ones who will be more hardworking, more determined and more willing to secure a good position, within a good company and definitely worth investigating further!

One important part of our telephone interview is to ensure candidates availability – there is just no point putting candidates forward who cannot fit in to your required start date or assessments. We will also speak in detail to the candidate about what the role entails, the shift patterns and salary to make sure they are completely happy with the role.

Following the telephone interview we will send successful candidates a Personality Profile Test. This is a ten minute test that will allow further insight into the candidate’s’ personality, both socially and professionally, to further help you in your final selection for interview.

Furthermore, if you wish, we can also arrange interviews for you as well. Not only does this make things easier for you, but it will also ensure we are able to keep our candidates “warm”. This level of continuity will, in turn, also ensure a higher turn out rate on the day of interview.

We pride ourselves on the relationships we build with our candidates. We will always advise them before we put them forward for a role and will keep in contact via phone, email and text throughout the whole process to ensure the candidate is fully aware of the process.

One final thing to remember is that we’re flexible, we are more than happy to adapt our services to your individual recruiting needs – why not speak to one of our Account Managers in person on 0845 901 1905 to find out more?