Obviously in the process of setting up our new recruitment business, Talent Match, we’ve done a lot of thinking about the way the recruitment landscape has changed in the last few years.

It’s particularly clear in the contact centre industry, which has experienced enormous growth alongside that of the 24/7 consumer – a product of the online revolution. Contact centres themselves have had to adapt, moving away from just being “call centres” to become multi-channel hubs that use an enormous range of ways to communicate with their customers.

Our sister company is a key player in the contact centre industry, and they’ve survived the global recession and the growth of new recruitment channels like social media by rolling with the punches, and learning to adapt to the 21st century recruitment world.

That’s part of the reason we’re here, after all – we’ve identified a gap in the market that offers an alternative to traditional agency recruitment, whilst maintaining the high quality service that our sister company provides so well.

The growth of social media, and online recruitment itself, is a really interesting phenomenon, with traditional print advertising and paper CVs falling by the wayside in the online revolution. We really do believe it’s the future of recruitment, and that it will continue to evolve.

Even job boards themselves are struggling against the pressures of social media – and with LinkedIn being the most obvious (but often poorly used) place for social recruitment, it’s clear to see that there’s a demand. However, we think Facebook and Twitter still have a lot to offer, and with LinkedIn they’ll form the “Big Three” of our social media sites.

Showing you understand the business beyond the length of a status update, is also important – and it’s for that reason that we’re using blogs, as well as traditional methods, to really communicate with both our candidates and clients.

So, that’s how we’re adapting – and as the recruitment world continues to change, we’re committed to developing a constantly evolving service that combines our specialist knowledge with a low-cost strategy. It’s the “survival of the fittest” – and we’re definitely fighting fit!

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